Customer Experience Associate

Cuyana•Oakland, CA

11d•$20 - $23•Hybrid

About The Position

Now hiring! Full-time Customer Experience Associate to join the Cuyana CEx team in a hybrid capacity - splitting time between remote work and hands-on operations support in-person at our Distribution Center in West Oakland. Are you someone who loves helping others and sees the value in exceptional customer service? Are you an ambitious self-starter who can think quickly on their feet? Then you may have the ideal skills to be part of our team! Benefits: Medical, Dental, Vision, Life, Disability; Vacation, Sick, Holiday Pay; Commuter Benefit, 401k, plus generous Employee Discount. RESPONSIBILITIES: Quickly and thoroughly respond and solve customer inquiries via email, phone Respond to and communicate with customers in a friendly, positive, professional, and efficient manner Process orders, returns and exchanges - for both online and retail channels Handle all customer requests and special cases at the distribution center Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers, and returns Assist with retail operations for all retail locations - including helping customers, completing retail transactions, receiving replenishment shipments Cuyana Community - help teammates during peak season, support retail and community events REQUIREMENTS: 1-3+ years of customer service experience Passionate about helping customers Connection to Cuyana's Fewer, Better philosophy Team player, able to collaborate & work well with others Positive attitude, self-starter, proactive, and resourceful Excellent communication and problem solving skills Ability to multi-task, very organized with attention to detail Strong e-commerce system capabilities ZenDesk, NetSuite, Shopify experience is a plus Thrives in fast paced startup environment; able to adapt quickly Flexible availability - early/late hours, weekdays/weekends on-site and remotely with a strong internet connection required A CONNECTION TO OUR VALUES We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments. Cultivate Community – you are honest, inclusive, and always willing to lend a hand Create Excellence – you are accountable, decisive, and drive for results Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way Compensation range for this role is $20- $23/hr, commensurate with geographical location, skills, and experience. Cuyana is proud to be an Equal Opportunity Employer. It is Cuyana’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.

Requirements

1-3+ years of customer service experience
Passionate about helping customers
Connection to Cuyana's Fewer, Better philosophy
Team player, able to collaborate & work well with others
Positive attitude, self-starter, proactive, and resourceful
Excellent communication and problem solving skills
Ability to multi-task, very organized with attention to detail
Strong e-commerce system capabilities
Thrives in fast paced startup environment; able to adapt quickly
Flexible availability - early/late hours, weekdays/weekends on-site and remotely with a strong internet connection required

Nice To Haves

ZenDesk, NetSuite, Shopify experience is a plus

Responsibilities

Quickly and thoroughly respond and solve customer inquiries via email, phone
Respond to and communicate with customers in a friendly, positive, professional, and efficient manner
Process orders, returns and exchanges - for both online and retail channels
Handle all customer requests and special cases at the distribution center
Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers, and returns
Assist with retail operations for all retail locations - including helping customers, completing retail transactions, receiving replenishment shipments
Cuyana Community - help teammates during peak season, support retail and community events