Customer Experience Associate

Avis Budget Group • San Francisco, CA

1d • $22 • Onsite

About The Position

If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise. What You’ll Do: This is an outdoor combination role operating in different parts of the rental or return process on our airport lots, where you will be empowered to immediately address and resolve customer complaints pursuant to Company guidelines, using your knowledge of Company policies, empathy and creativity to foster customer satisfaction and customer loyalty. You also will assist in improving customer service performance by maintaining records of interactions, resolutions and escalations to help identify trends and collaborate with leadership to improve processes.

Requirements

• High School Diploma (or equivalent)
• Valid Driver’s License
• Proficient in Microsoft Office suite of applications, especially Excel
• Strong verbal and written communication skills, including excellent active listening skills
• Strong customer service skills, including engaging personality, creative problem-solving and attention to detail
• Willingness to work outdoors
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States

Nice To Haves

• 6 months retail customer service experience in a fast-paced environment is a bonus !

Responsibilities

• Immediately address and resolve customer complaints pursuant to Company guidelines
• Foster customer satisfaction and customer loyalty
• Assist in improving customer service performance by maintaining records of interactions, resolutions and escalations to help identify trends and collaborate with leadership to improve processes

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On the job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
• Above perks may vary based on full-time/part-time status and location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED