Customer Experience Associate

TEKsystems • Carrollton, TX

1d • $22 - $23 • Onsite

About The Position

Handle high‑volume inbound/outbound calls and texts.
Support customers with mortgage‑related questions.
Manage a pipeline of up to 75 loans.
Perform data entry, queue monitoring, and routine communication with consumers, internal teams, and authorized third parties.
Research and resolve basic inquiries; escalate complex issues when needed.
Meet production, quality, and compliance standards.
Follow all policies and procedures.

Requirements

• Customer service or call center experience (mortgage or banking preferred).
• Strong communication, problem‑solving, and time‑management abilities.
• Ability to work independently with attention to detail.
• Comfortable with computers and standard software tools.

Nice To Haves

• Knowledge of mortgage processes or regulations is a plus.

Responsibilities

• Handle high‑volume inbound/outbound calls and texts.
• Support customers with mortgage‑related questions.
• Manage a pipeline of up to 75 loans.
• Perform data entry, queue monitoring, and routine communication with consumers, internal teams, and authorized third parties.
• Research and resolve basic inquiries; escalate complex issues when needed.
• Meet production, quality, and compliance standards.
• Follow all policies and procedures.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed