Customer Experience Associate

Planet Hyundai•Golden, CO

3d•$20 - $24•Onsite

About The Position

Hi there! You've taken the 1st click toward getting to know us better. Let's not waste time! Before you apply: Who are we? We are a family owned and operated Automotive Group, with a three carline Dealership in Golden, Colorado - Planet Automotive is Planet Honda, Planet Hyundai, and Genesis of Golden, and Leo Payne Honda in Ellisville, Missouri! Since 1996, our Automotive Group has been committed to conducting business in an ethical and fair way, by providing a Negotiation-Free selling experience. We are an Automotive Group of 225 unique individuals, each with their own strengths, combining to make up our Automotive Group. We believe that our individuals are a fundamental part of our organization and its continued success. We are Planet Automotive, Genesis of Golden and Leo Payne Honda; striving to achieve common, aligned goals by doing the right thing for our customers and our individuals since 1996. Are you... ... A customer minded, friendly individual who can build rapport with our Service Guests, be able to answer questions, provide basic maintenance and warranty information, schedule service appointments and provide estimates on certain repairs, and has a passion for customer service excellence? If you answered "YES", here are a few details about the position: The ideal individual would: Be responsible for providing the first impression of the Planet Automotive Service Guest Experience with professionalism, clear communication, answering questions and listening to guest concerns Consider oneself as a key player in the Parts and Service team Ability to provide assistance to de-escalate situations that involve upset guests Use provided phone training and word tracks to overcome objectives and concerns the guest may address Be able to work with busy Parts Specialists, Service Advisors and Management to answer repair status inquiries Be cool, calm and collected in a fast-paced, multi-task position, while working in an environment of 5 - 7 other staff members, taking calls at the same time Have basic knowledge of operating computers, telephone equipment and software programs Planet Automotive currently uses the DealerBuilt DMS Platform and the MyKaarma systems to provide the most up to date technology and tools to our individuals By the way, we used the Customer Experience Associate title because that is what everyone else is doing. However, here at Planet Automotive, we are not like everyone else and our team are Customer Care Center Representatives!

Requirements

A customer minded, friendly individual who can build rapport with our Service Guests, be able to answer questions, provide basic maintenance and warranty information, schedule service appointments and provide estimates on certain repairs, and has a passion for customer service excellence

Responsibilities

Be responsible for providing the first impression of the Planet Automotive Service Guest Experience with professionalism, clear communication, answering questions and listening to guest concerns
Consider oneself as a key player in the Parts and Service team
Ability to provide assistance to de-escalate situations that involve upset guests
Use provided phone training and word tracks to overcome objectives and concerns the guest may address
Be able to work with busy Parts Specialists, Service Advisors and Management to answer repair status inquiries
Be cool, calm and collected in a fast-paced, multi-task position, while working in an environment of 5 - 7 other staff members, taking calls at the same time
Have basic knowledge of operating computers, telephone equipment and software programs