Customer Experience Associate

Weis Markets•Mount Olive, NJ

1d•Onsite

About The Position

Weis Markets is seeking a Customer Experience Associate who will be responsible for ensuring customer satisfaction through polite and professional service. This role involves operating front-end scanning equipment and cash registers, accurately handling transactions including various payment methods and coupons, and maintaining proper security and cash drawer procedures. Associates are expected to follow all store and legal guidelines, maintain knowledge of promotions and store layout, and ensure general sanitation in their department. The company fosters a culture of respect, understanding, appreciation, and teamwork, with a strong commitment to the growth of its associates and communities. Weis Markets provides growth and endless career opportunities for individuals at all stages of their careers.

Requirements

Ability to perform each essential duty satisfactorily with or without an accommodation.
Completed or working towards a High School Diploma or General Education Degree (GED).
No prior experience required.

Responsibilities

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
Follows company policies relating to customer check out to increase customer satisfaction.
Operates front end scanning equipment and cash register.
Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department.
Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and supervisors.
Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE), including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
May also be called upon to assist in other departments.

Benefits

Competitive wage
Minimum essential coverage (MEC) Plan, including 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA)
Two supplemental medical plan options (Advantage and Elite plans)
Dental insurance
Vision insurance
Short term disability
Term life and AD&D insurance
Voluntary insurance such as hospital indemnity and critical illness
Associate discount - 10% Weis brands
Auto and home insurance
Employee assistance program with mental health support and wellness
Pet insurance
Purchasing power
Paid time off
Sick pay
401(k) retirement savings plan (auto-enrollment after 60 days for age 21 or older)
Employer match of 50% on the first 6% of employee contributions to 401(k)
Weis scholarship program (eligible after one year of service as of March 1)