Customer Experience Associate

imogene + willie • Nashville, TN

9d • Onsite

About The Position

we are looking for someone who is interested in offering exceptional service to our incredible customers. the position of customer experience associate is responsible for exceeding expectations for all customers interactions, including (but not limited to) answering fit and product questions, addressing concerns and feedback, and problem solving issues under pressure. this role is set in a fast-paced environment, utilizing email, chat, and phone correspondence as well as integrated systems to support cross-functional communication. if you have a passion for denim, a thirst for knowledge, and love to turn these things into incredible customer interactions, then we’d love to meet you. imogene + willie was founded in 2009 with a dedication to high-quality, handcrafted denim. For 15 years, the brand has remained committed to always producing in the USA, prioritizing community and authentic storytelling. Made with love, made to last. We offer: A fast-paced, energetic, creative environment with passionate people who care a great deal about what we make and how Competitive pay and Full-Time benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few) Generous retirement contributions to ALL employees: 401(k) + 4% employer match Generous product discounts We are not accepting unsolicited third-party recruitment agencies in the hiring process for this role. If you are a potential candidate interested in this role, please submit an application directly. If you have any questions about the application process or the role itself, please reach out to [email protected]. #LI-Onsite for onsite jobs

Responsibilities

• have expert level product and company knowledge
• have above-and-beyond problem solving skills
• have intuitive instincts for how to best support the team
• ability to communicate product and customer feedback to guide executive decisions
• ability to hande processes to liaise with customers on behalf of other teams
• have a self-starting approach to handling tasks
• have a a "bigger than retail" mindset
• have an aptitude for learning and staying curious

Benefits

• Competitive pay
• Full-Time benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few)
• Generous retirement contributions to ALL employees: 401(k) + 4% employer match
• Generous product discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed