Customer Experience Associate
About The Position
Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client. ReSource Pro is focused exclusively on the insurance industry, optimizing performance, streamlining operations and process engineering, and driving growth for 2,000+ carriers, brokers, wholesalers, and MGAs. The company maintains a 96%+ client retention rate for over a decade and has earned a spot on the Inc. 5000 list 16 times.
Requirements
- High School diploma or equivalent
- 1-2 years of customer service experience
- Customer-centric mindset; enjoy providing a service and solving customer problems
- Strong written and verbal communication skills
- Process-focused and detail oriented; committed to accurate documentation
- Computer knowledge and proficiency with MS 365– able to learn, utilize, and navigate a variety of external and internal systems
Nice To Haves
- 1-2 years of office experience preferred
- Previous insurance experience or basic insurance knowledge preferred
- Licensing experience preferred
Responsibilities
- Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for them
- Follows establishes processes and procedures to complete routine regulatory compliance
- Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reports.
- Processing and tracking applications
- Provide exceptional customer service to customers
Benefits
- 100% paid employee health insurance available on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- Remote positions are Internet stipend-eligible
- 401k with employer match, vested on Day 1
- HSA/FSA available
- Long Term and short-term disability employer-provided
- Generous PTO plan with paid holidays + floating holidays
- Development and growth opportunities
- Comprehensive wellness program and prioritization of employee health
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
