Customer Experience Associate

About the position

The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned. This position involves greeting customers, answering questions, and resolving concerns in a polite and professional manner. The associate will operate front end scanning equipment and cash register, ensuring accuracy during transactions and maintaining proper security measures. The role also includes maintaining knowledge of weekly ads and store layout, ensuring cleanliness and sanitation in the department, and utilizing company-provided Personal Protective Equipment (PPE). The associate may assist in other departments as needed.

Responsibilities

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer's cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE).
• May also be called upon to assist in other departments.

Requirements

• Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED).
• No prior experience required.