Customer Experience Associate

Army and Air Force Exchange Service • NAS Fort Worth JRB, TX

74d

About The Position

Your NASJRB Exchange is looking for talent like YOU to be an integral part of our award-winning team! We are looking for Customer Experience Associates, Laborers, and Roving Store Workers in various locations. Interested in working at a particular location? Have questions? Call our Recruiting Office at 254-532-9514, select option 1! As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually to the military community. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

Requirements

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Able to lift up to 40 pounds (occasional lifting up to 50 pounds)
• Excellent attention to detail
• Able to take initiative
• Able to share brand knowledge

Nice To Haves

• Retail experience preferred

Responsibilities

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items
• Unload, break-out and stock merchandise with efficiency and accuracy
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• May operate an oven, roller grill or other kitchen equipment in a situation where set procedures are followed and where cooking skills are not involved
• Maintains required level of sanitation and cleanliness of work area
• Maintains required documentation, checks returned inventory, prepares daily cash report, and other related documentation
• Provides high level of customer satisfaction through excellent service
• Actively communicates the benefits of the in-store credit card to customers in order to drive sales growth and increase customer loyalty

Benefits

• Flexible scheduling
• Comprehensive medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension plan
• 401K plan
• Access to the base and its facilities
• Mass Transit program
• Status as an employee of the DoD

What This Job Offers

• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support