Customer Experience Associate

Brunswick • Miramar, FL

282d • $53,100 - $90,600 • Hybrid

About The Position

As part of the talented Flite team, you will play a pivotal cross-functional role in ensuring a seamless and exceptional Fliteboard experience for both direct-to-consumer customers and commercial partners. This position requires a proactive approach to resolving customer inquiries, troubleshooting technical issues, and collaborating across teams to enhance support, sales, and partner success initiatives.

Requirements

• Bachelor's degree and 1 year of relevant experience OR 3+ years of relevant experience
• Must have 1+ year of technical support expertise

Responsibilities

• Manage and resolve customer tickets efficiently across our main Support Platforms via Tickets and Calls
• Provide technical troubleshooting for both hardware and software issues
• Maintain a high standard of first response time, first contact resolution, and overall resolution time in line with the regional, global and departmental KPI's
• Ensure an excellent customer satisfaction score (CSAT) and Net Promoter Score (NPS)
• Educate customers on product maintenance, updates, and best practices for an optimal Fliteboard experience
• Work closely with direct-to-consumer sales and partner success teams to align on customer engagement strategies
• Assist in identifying sales opportunities through customer interactions and troubleshooting sessions
• Support partner accounts with technical guidance, ensuring they can effectively service their customers
• Gather and share customer insights to help improve sales strategies, onboarding, and ongoing engagement

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation
• 401k (up to 4% match)
• Health Savings Account (with company contribution)
• Well-being program
• Product purchase discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree