Brunswick-posted 7 months ago
$53,100 - $90,600/Yr
Full-time • Entry Level
Hybrid • Miramar, FL
Transportation Equipment Manufacturing

As part of the talented Flite team, you will play a pivotal cross-functional role in ensuring a seamless and exceptional Fliteboard experience for both direct-to-consumer customers and commercial partners. This position requires a proactive approach to resolving customer inquiries, troubleshooting technical issues, and collaborating across teams to enhance support, sales, and partner success initiatives.

  • Manage and resolve customer tickets efficiently across our main Support Platforms via Tickets and Calls
  • Provide technical troubleshooting for both hardware and software issues
  • Maintain a high standard of first response time, first contact resolution, and overall resolution time in line with the regional, global and departmental KPI's
  • Ensure an excellent customer satisfaction score (CSAT) and Net Promoter Score (NPS)
  • Educate customers on product maintenance, updates, and best practices for an optimal Fliteboard experience
  • Work closely with direct-to-consumer sales and partner success teams to align on customer engagement strategies
  • Assist in identifying sales opportunities through customer interactions and troubleshooting sessions
  • Support partner accounts with technical guidance, ensuring they can effectively service their customers
  • Gather and share customer insights to help improve sales strategies, onboarding, and ongoing engagement
  • Bachelor's degree and 1 year of relevant experience OR 3+ years of relevant experience
  • Must have 1+ year of technical support expertise
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid vacation
  • 401k (up to 4% match)
  • Health Savings Account (with company contribution)
  • Well-being program
  • Product purchase discounts
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