About the position
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually to the military community. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
Responsibilities
- Greet every customer with eye contact and smile in your authentic way.
- Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them.
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation.
- Assist customers by following the proper procedure for bagging merchandise and moving large or heavy items.
- Provide high level of customer satisfaction through excellent service.
- Assess customer needs, suggest alternative options, and provide resolution.
- Create a welcoming environment, actively engage, and build trust relationships with customers.
- Provide product knowledge through superior sales skills to serve the customer in one or more sales areas.
- Assist customers with completing price changes, special orders, online orders, and rain checks.
- Promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs.
- Operate a cash register or other sales related equipment to conduct sales, refunds, or similar transactions.
- Ensure compliance with fire, safety, sanitation, and security regulations.
Requirements
- Able to learn and adapt to current technology needs.
- Able to think quickly on the spot to answer customer questions.
- Willing to cross-train and work in other areas of the store as needed.
- Must possess a welcoming and helpful attitude toward customers and other team members.
- Cash handling experience preferred.
- Excellent communication skills.
- Basic computer skills.
- Retail experience preferred.
- Completion of high school or the equivalent.
Benefits
- Comprehensive medical, dental, life and disability insurance.
- Paid time off.
- Shift differential/holiday pay.
- Traditional pension and 401K plan.
- Access to base facilities.
- Mass Transit program.
