Customer Experience Associate Trainee (Temporary Tax Season)

State of Pennsylvania•Harrisburg, PA

42d•Onsite

About The Position

Are you a solution oriented person who is ready to hit the ground running in a structured trainee role? Join the Department of Revenue's Customer Experience Center, Customer Service Division as a Customer Experience Associate Trainee this tax season. With our team, you will gain the knowledge, skills, and experience to provide technical responses, taxpayer assistance, and excellent customer service that has a direct impact on the people of Pennsylvania. If you can learn what it takes to excel in a fast paced environment, we want to hear from you! In this structured trainee position, you will participate in six-month formal, informal, and on-the-job training programs designed to set you up for professional success! With our team, you will develop the knowledge, skills, and experience necessary to assist taxpayers and their representatives with tax filings and inquiries this coming season. You will learn to: Provide appropriate technical responses and taxpayer assistance, verbally and in writing, to advise taxpayers or their representatives of their rights, responsibilities, and relevant tax procedures. Assist taxpayers with the review, interpretation, and explanation of Pennsylvania State tax laws, rules, regulations, and procedures. Review documents to determine if returns were filed correctly and advise taxpayers of any actions needed to ensure their taxes are filed properly. If you are ready to learn what it takes to help Pennsylvania's taxpayers and their representatives this tax season, we want to hear from you! Interested in learning more? Additional details regarding this position can be found in the position description.

Requirements

One year of experience maintaining fiscal or financial records; or
One year of customer service experience; or
An equivalent combination of experience and training.
You must be able to perform essential job functions.
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Responsibilities

Provide appropriate technical responses and taxpayer assistance, verbally and in writing, to advise taxpayers or their representatives of their rights, responsibilities, and relevant tax procedures.
Assist taxpayers with the review, interpretation, and explanation of Pennsylvania State tax laws, rules, regulations, and procedures.
Review documents to determine if returns were filed correctly and advise taxpayers of any actions needed to ensure their taxes are filed properly.