Customer Experience Associate PT (79985)
About The Position
Greet and welcome members, guests, and visitors with a warm and friendly demeanor. Manage and resolve customer complaints and issues proactively and professionally. Assist members and guests with check-in and check-out procedures, ensuring smooth and efficient service. Provide accurate information about programs, services, and membership options. Monitor access to the facility, ensuring security and safety protocols are followed. Assist with membership sales, including explaining membership benefits and processing enrollments/registrations, printing membership cards. Maintain a clean and organized front desk and lobby area. Distribute towels to guests and process sales transactions Handle phone inquiries and direct calls to appropriate departments. Assist with administrative tasks such as data entry, filing, and maintaining records. Collaborate with team members to ensure a positive and cohesive working environment. Serve as a resource and information clearinghouse to AG program staff.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service, hospitality, or front desk operations.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience with customer management software.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to stand for extended periods.
- Ability to lift up to 25 pounds.
Nice To Haves
- CPR and First Aid certification is a plus.
Responsibilities
- Greet and welcome members, guests, and visitors with a warm and friendly demeanor.
- Manage and resolve customer complaints and issues proactively and professionally.
- Assist members and guests with check-in and check-out procedures, ensuring smooth and efficient service.
- Provide accurate information about programs, services, and membership options.
- Monitor access to the facility, ensuring security and safety protocols are followed.
- Assist with membership sales, including explaining membership benefits and processing enrollments/registrations, printing membership cards.
- Maintain a clean and organized front desk and lobby area.
- Distribute towels to guests and process sales transactions
- Handle phone inquiries and direct calls to appropriate departments.
- Assist with administrative tasks such as data entry, filing, and maintaining records.
- Collaborate with team members to ensure a positive and cohesive working environment.
- Serve as a resource and information clearinghouse to AG program staff.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
