Customer Experience Associate (PT)

FLINN SCIENTIFIC INC•Batavia, IL

4d•$19 - $21•Onsite

About The Position

Flinn Scientific is the industry leader in enabling science teachers to inspire young minds. Our Customer Experience team is the heartbeat of our company and we need someone who genuinely enjoys helping people, can think on their feet, and takes pride in finding solutions. If you love talking with people, digging into a problem, and walking away knowing you made a teacher's day easier, this might be the right fit. This role has real depth to it. The more you learn, the more valuable you become. Because our business is seasonal, hours will flex with demand. Part-time team members typically work around 20 hours per week during slower months (November – June), increasing to 30 hours in July and October and 40 hours in August and September.

Requirements

Proficient in computer systems, including data entry, internet navigation, and Microsoft Office (Word, Excel, Outlook)
High school diploma required; bachelor’s degree preferred
Prior experience in customer service, retail, or hospitality environments preferred
Strong verbal and written communication skills
Ability to learn new systems and processes in a structured environment
Demonstrated ability to stay organized and manage multiple tasks

Responsibilities

Handle customer inquiries across phone, email, and live chat. No scripts--just real conversations with real people.
Produce quotes and place orders to ensure timely, accurate service
Process credit card payments in compliance with PCI standards
Set up and maintain new customer accounts within our CRM, including school and district linkages
Coordinate with suppliers to expedite orders and arrange shipments using the most efficient and cost-effective methods - across finished goods, bulk, and repack supply items
Perform back-office tasks and ad-hoc requests as needed

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