Customer Experience Associate - Meade Express

The USA Exchange • Fort Meade, MD

326d • $15 - $21

About The Position

The Customer Experience Associate at Meade Express is responsible for driving the customer experience through proactive and customer-focused behaviors and actions. This role involves actively evaluating customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty. The position requires flexibility in hours, particularly for day and closing shifts from 12:00 PM to 10:00 PM.

Requirements

• Completion of high school or the equivalent.
• Retail experience.
• Demonstrated willingness and potential for additional responsibility.

Responsibilities

• Provides high level of customer satisfaction through excellent service.
• Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution.
• Keeps customer needs foremost and creates a welcoming environment, actively engaging and building trust relationships with customers.
• Provides product knowledge through superior sales skills to serve customers in one or more sales areas.
• Utilizes and adheres to merchandise presentation standards including arranging space on the sales floor, setting up promotional fixtures, and displaying promotional merchandise.
• Assists customers with completing price changes, special orders, online orders, and rain checks.
• May provide assistance to customers with military uniform dress requirements, insignia, and new items.
• Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to drive sales growth.
• Operates a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions.
• Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
• Assures compliance with fire, safety, sanitation, and security regulations.
• Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
• Performs other duties as assigned.

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED