Customer Experience Associate III

Conduent Incorporated-posted about 1 month ago
Full-time • Mid Level
Onsite • San Antonio, TX
5,001-10,000 employees
Administrative and Support Services
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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Customer Service Representative III - (On-site San Antonio, TX) $18.00/HR Summary: As a Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. What you get: Full Time Employment Competitive Pay: Pay is $18.00/hr which may be below your state's minimum wage. Please take this into consideration when applying Career Growth Opportunities Full Benefit Options Great Work Environment Training schedule: (Monday-Friday, from 9:00am-6:00pm) Work Schedules (after training): 7:00am-4:00pm or 11:00am-8:00pm (Days off will vary)

  • Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
  • Assists with supervisor call backs
  • Assists with agent chat assistance
  • Assists with the call center floor to assist representatives with questions or difficult telephone calls.
  • Answers inquiries regarding general dispute process
  • Data entry of disputes when necessary
  • Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
  • Performs all other duties as assigned.
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or GED
  • A minimum of 1 year experience in Call Center or Customer Services
  • All internals must have 6 months experience in your current role.
  • Must be able to successfully pass a criminal background check, credit check and security fingerprint.
  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative technology
  • Provide calm conflict resolution and problem solving for frustrated customers
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
  • Can commit to 100% attendance for three to five weeks of paid training
  • Full Time Employment
  • Competitive Pay
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment
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