Customer Experience Associate II
About The Position
As an Experience Call Center Representative, you will be supporting our client’s customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients’ customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent; six months minimum experience in call center and/or dispatcher experience.
- In lieu of call center/dispatcher experience we will consider persons with an associate degree.
- Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.
- Must be able to successfully pass a criminal background check and drug test.
Nice To Haves
- One year of previous call center experience
Responsibilities
- Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 45 to 50 calls are expected daily).
- Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers and colleagues through various channels (email and phone).
- Acknowledging and resolving customer complaints and difficult situations.
- Data Entry (Keeping records of customer interactions, transactions, comments, and complaints).
- Providing support to other positions/operations in cases of heavy workloads or absences.
- Ensure customer satisfaction and provide professional customer support.
Benefits
- Full Time Employment
- This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am – 5:00pm EST.
- Hourly Rate of $19.94 which may be below your state's minimum wage. Please take this into consideration when applying
- Weekend’s OFF!
- Paid Training
- Training Scheduled: Monday-Friday from 8:30 am to 5:00 pm
- Career Growth Opportunities
- Great Work Environment
- Full Benefit Options
- Vacation, Sick Time, and Holiday Pay
- Medical, Dental, Vision, Life Insurance, and additional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
