Customer Experience Associate II

Conduent•Somerset, NJ

2d•$17 - $22•Onsite

About The Position

Are you passionate about delivering exceptional customer experiences and solving technical challenges? As a Customer Care Specialist, you’ll play a critical role in ensuring seamless communication between clients, field technicians, and technical support teams. This is your opportunity to work in a dynamic environment where your problem-solving skills and technical expertise truly make a difference.

Requirements

Previous office experience in technical support or customer care within the Communications or Mass Media industry.
Strong technical problem-solving skills and ability to collaborate effectively with field technicians.
Working knowledge of computer hardware gained through professional experience or education.
Proficiency in MS Office applications, including Outlook and Excel.
Experience providing technical support and peer-to-peer training in an office setting.
Ability to work the following schedule: Tuesday–Friday, 1:00 PM–9:30 PM, and Saturday, 10:00 AM–6:30 PM.
Flexibility to work beyond scheduled hours, including mandatory overtime when required.
High School Diploma or equivalent.

Responsibilities

Act as the primary liaison between clients, field technicians, and technical support teams to ensure timely issue resolution.
Create and manage work orders in the ticketing system for dispatching field technicians.
Monitor the Central Management System to identify and escalate errors to field technicians or internal teams.
Respond promptly to requests from field technicians via phone, text, and email.
Handle referred issues from internal and external sources through phone and email communication.

Benefits

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

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