Customer Experience Associate II

Conduent Incorporated-posted 3 months ago
Full-time • Entry Level
East Hartford, CT
5,001-10,000 employees
Administrative and Support Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

As an Experienced Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.

  • Answer Inbound Calls from customers/clients with questions concerning and/or related to their account.
  • Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
  • Maintain a positive, empathetic, and professional attitude toward customers always.
  • Respond promptly to customer inquiries.
  • Communicate with customers and colleagues through various channels (email and phone).
  • Acknowledge and resolve customer complaints and difficult situations.
  • Data Entry (Keeping records of customer interactions, transactions, comments, and complaints).
  • Provide support to other positions/operations in cases of heavy workloads or absences.
  • Ensure customer satisfaction and provide professional customer support.
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or equivalent; six months minimum experience in call center and/or dispatcher experience.
  • In lieu of call center/dispatcher experience we will consider persons with an associate degree.
  • Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.
  • Must be able to pass 27 - 30 wpm typing test.
  • Must be able to successfully pass a criminal background check and drug test.
  • 1+ years of previous call center experience.
  • Full Time Employment
  • Hourly Rate of $19.66 starting on day one
  • Weekends OFF!
  • Paid Training
  • Career Growth Opportunities
  • Great Work Environment
  • Full Benefit Options
  • Vacation, Sick Time, and Holiday Pay
  • Medical, Dental, Vision, Life Insurance, and additional benefits
  • 401K
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service