Customer Experience Associate I

Conduent • Boca Raton, FL

404d • $30,160 - $33,280

About The Position

The Customer Service Representative role at Conduent involves supporting clients' customers as the first point of contact. This position requires effective communication, problem-solving skills, and the ability to provide accurate information while maintaining a warm and empathetic demeanor. The role is essential in ensuring customer satisfaction and involves handling inquiries, processing transactions, and adhering to confidentiality requirements.

Requirements

• Must be at least 18 years of age or older.
• Must have a High School Diploma or equivalent.
• Must be able to submit to a background check and drug test.
• Must be able to work an 8 hour shift between 7am-7pm (last call) Mon-Fri.

Nice To Haves

• Customer Service Experience.
• Ability to convey complex information clearly and concisely.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Ability to navigate multiple applications and research solutions with ease.
• Excitement for innovative technology.
• Calm conflict resolution and problem-solving skills.

Responsibilities

• Respond to all tolling and/or administration related customer inquiries.
• Identify customer needs to ensure complete and accurate information is provided.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws.
• Provide support to other positions/operations during heavy workloads or absences.

Benefits

• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED