Customer Experience Associate I - Bilingual (Spanish)

Crash Champions

84d • $17 - $18

About The Position

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Requirements

• High School diploma or G.E.D.
• Ability and flexibility to work rotating Saturdays & other work schedules.
• Modem and high-speed internet that meet minimum requirements.

Responsibilities

• Ensure best-in-class customer service is delivered to all customers during vehicle repair process.
• Schedule customers for collision repair and estimate appointments by following internal and external Standard Operating Procedures.
• Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management.
• Assist customers with setting up rental reservations and scheduling tows.
• Exhibit a sense of urgency towards daily workload.
• Convey empathy and confidence on all internal and external customer interactions.
• Respond to inquiries by clarifying, researching, planning, and implementing.
• Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer.
• Execute job while multitasking across multiple communication channels.
• Execute department processes and procedures to maintain assignment integrity.
• Keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement.
• Always act in a manner that creates positive outcomes for our customers.
• Keep customer and company information confidential.
• Perform all other duties as assigned by management.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees