Customer Experience Associate, Hospitality, French Speaking

Explore RH Careers • Corte Madera, CA

113d

About The Position

At RH, we believe that the "right" people are our greatest asset. We value individuals with high energy, creativity, and a positive outlook. As a Customer Experience, Hospitality Associate, you will be responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This role is ideal for a polished individual with a passion for service, design, and home furnishings.

Requirements

• 1+ years of experience in Customer Service, luxury retail, and hospitality preferred
• Fluency in French, Written and Verbal
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving, and decision-making skills
• Strategic, highly organized, and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce, and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays
• Ability to be productive working remotely

Responsibilities

• Live Our Vision, Values, and Beliefs every day
• Represent the RH brand through polished communication, personal appearance, and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on the services offered by RH Interior Design

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees