Customer Experience Assistant, Sales

Brilliant Earth • Walnut Creek, CA

124d • $24

About The Position

Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Walnut Creek, CA showroom. The targeted salary budget for this position is $24/hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Requirements

• A passion for the customer.
• A drive to exceed goals.
• Attention to detail in a fast-moving work environment.
• Strong communication skills, both in person and through digital channels.
• Ability to collaborate effectively with team members.

Nice To Haves

• A bachelor's degree or equivalent preferred.
• Experience with an ERP or CRM system.
• A passion for socially and environmentally responsible organizations and products.

Responsibilities

• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

Benefits

• Career Growth opportunities.
• Set Schedule with consistent weekly hours and 2 consecutive days off.
• Diverse, mission-minded team.
• Lifestyle Spending Account for wellness expenses.
• Continued Education with company-sponsored learning.
• Employee Discounts on jewelry.
• Sales Incentive Programs with quarterly bonuses.
• Mental Wellness Perks including access to mental health resources.
• Giving Back and Volunteer Opportunities.
• Medical, Dental, and Vision insurance options.
• 401k match.
• Paid Time Off (3 weeks in the first year).
• Paid Parental Leave.
• Disability and Life insurance (100% employer-paid).
• Pre-Tax Commuter Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed