Customer Experience and Routing Specialist
About The Position
We’re hiring a Customer Experience and Routing Specialist to support both our office team and field technicians. This role combines customer service , scheduling , and daily routing to ensure customers are taken care of and routes run efficiently. You’ll work within a 3-person routing team and play a key part in keeping technicians productive and customers satisfied. What Makes You a Great Fit You enjoy helping customers and handling inbound calls You’re organized, detail-oriented, and great at multitasking You stay calm under pressure and adapt quickly You communicate clearly with customers, coworkers, and technicians You enjoy solving problems You’re dependable, team-focused, and willing to learn No pest control experience — we will train the right person.
Requirements
- Strong customer service and communication skills
- Good computer skills and ability to learn software
- High attention to detail & strong multitasking
- Reliable, professional, and team-oriented
Nice To Haves
- Experience in dispatching, routing, scheduling, or call centers
- Service industry office experience (HVAC, lawn care, pest control, etc.)
Responsibilities
- Customer Service Answer and manage daily customer calls
- Assist with scheduling, rescheduling, and billing questions
- Provide excellent service and clear communication
- Support technicians with customer notes and updates
- Assist with capacity planning and service forecasting
- Build and adjust daily routes
Benefits
- Health, dental & vision insurance
- PTO & paid holidays
- 401(k) with 4% company match
- Growth opportunities within a stable, family-owned company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
