Customer Experience Analytics Specialist - US

Mölnlycke • Anderson, SC

16h • Hybrid

About The Position

US Customer Experience Analytics Specialist Location: Anderson, SC (Hybrid) Grow your career in a role where data drives impact. At Mölnlycke, we help healthcare professionals deliver the best patient, clinical and economic outcomes. Behind every strong customer relationship is accurate data, operational excellence, and proactive insight. We are now looking for a US Customer Experience (CX) Analytics Specialist to join our North America team in Anderson, SC. This is a high-impact analytical role supporting Customer Experience, Transportation, and Logistics teams — helping protect revenue, reduce penalties, and strengthen customer scorecard performance. If you love digging into data, identifying trends, and turning analysis into action — this could be the opportunity for you. What you’ll do As our CX Analytics Specialist, you will transform operational, logistics, and customer performance data into actionable insights that improve service and drive measurable business results.

Requirements

• Bachelor’s degree in Business, Supply Chain, Data Analytics, or related field (or equivalent experience).
• Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data manipulation).
• Experience with Power BI or comparable BI tools (Tableau, Qlik, Domo, etc.).
• Strong analytical skills with the ability to translate complex data into clear business insights.
• High attention to detail and ability to manage competing priorities.
• Strong communication skills — able to explain findings to diverse stakeholders.

Nice To Haves

• 3+ years in analytics, customer experience, supply chain, or operational support.
• Experience supporting logistics, transportation, or customer scorecard processes.
• ERP system experience (SAP preferred).
• Experience with Transportation Management Systems (TMS).
• We are open to early-career professionals with strong analytical foundations, including internship experience in supply chain or analytics

Responsibilities

• KPI Monitoring & Performance Visibility Monitor and maintain key operational KPIs across CX, Logistics, and Transportation. Identify trends, risks, and anomalies impacting service performance and revenue recognition. Proactively escalate performance gaps and partner with operational owners for follow-up.
• Customer Scorecard & Penalty Analysis Analyze customer scorecards and validate scoring methodologies. Perform detailed first-level analysis to verify claims and identify discrepancies. Support dispute preparation by building data-backed validation tools. Help reduce unnecessary penalties through structured data analysis.
• Appointment & Delivery Performance Analysis Evaluate on-time pickup and delivery performance. Analyze appointment window trends to identify congestion risks and bottlenecks. Support Quarterly Business Reviews (QBRs) with carriers and 3PL partners through clear, accurate reporting.
• Trend & Root Cause Identification Identify recurring service issues using trend data. Assign and track root cause ownership across cross-functional teams. Document findings and support corrective action follow-up.
• Order Pattern & Commercial Analytics Monitor customer ordering patterns and anomalies. Provide proactive insights to CX leadership and Commercial teams. Build dashboards and Excel-based tools to support business decisions.

Benefits

• Beyond competitive pay, Mölnlycke Health Care offers comprehensive benefits and fosters a supportive, inclusive culture that prioritizes employee well-being and professional growth.
• Our comprehensive benefits package is designed to support your health, financial well-being, and work-life harmony.
• Medical, dental and vision plans are available from your first day of employment and provide extensive coverage through multiple options so you can find the right fit for you and your family.
• Financial benefits include a robust 401(k) plan with company match, profit sharing, tuition reimbursement, life insurance and both flexible spending accounts and health savings accounts.
• Molnlycke offers generous paid time off, paid parental leave, an Employee Assistance Program and lifestyle perks like discounted access to entertainment and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level