Customer Experience Analyst

Verisk • Jersey City, NJ

2d

About The Position

The Customer Experience Analyst is responsible for delivering data-driven
insights that enhance customer experience and service performance across the
organization. This role has a strong focus on ServiceNow reporting and
dashboarding, transforming operational and customer data into meaningful
insights that support informed decision-making. The ideal candidate combines
analytical expertise with strong business acumen and communication skills.

For over 50 years, Verisk has been the leading data analytics and technology
partner to the global insurance industry by delivering value to our clients
through expertise and scale. We empower communities and businesses to make
better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career
that's as unique as you are, with work flexibility and the support, coaching,
and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place
to Work® for outstanding workplace culture in the US, the fourth consecutive
year in the UK, Spain, and India, and the second consecutive year in Poland. In
addition, we’ve been recognized by The Wall Street Journal as one of the
Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to
the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And
we are looking for people like you to help us translate big data into big ideas.
Join us and create an exceptional experience for yourself and a better tomorrow
for future generations.

Requirements

• analytical expertise
• strong business acumen
• communication skills

Responsibilities

• delivering data-driven insights that enhance customer experience and service performance
• ServiceNow reporting and dashboarding
• transforming operational and customer data into meaningful insights that support informed decision-making

Benefits

• Health Insurance
• Retirement Plan
• Disability benefits
• Paid Time Off program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees