Customer Experience Analyst
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About The Position
Under the direction of the Manager, Customer Experience Analytics, the Customer Experience Analyst leads projects to collect customer feedback data from various channels, e.g., web and digital surveys, and to provide insights into the guest journeys at Yaamava' Resort & Casino. Utilizing modern analytical methods and technology solutions, the Customer Experience Analyst will provide thoughtful and comprehensive assessments of guest experiences and recommend action plans to optimize the processes and service standards of the organization. In addition to providing detailed analysis of guest feedback, the Customer Experience Analysts is expected to possess the technical skills to connect operational and financial data with feedback data to identify performance drivers and quantify impact of improvement initiatives. Lastly, the Customer Experience Analyst is expected to create executive level reports and presentations for distribution to multiple levels of Yaamava' Resort & Casino leadership.
