Gap-posted 8 months ago
Mid Level
Rocklin, CA
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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As part of the Contact Center Customer Experience Team at Gap Inc., the Analyst will play a critical role in evaluating the overall customer experience during interactions and providing actionable insights and performance trending analysis to Leaders. You will support a multi-site remote operation with responsibility for leading agent effectiveness and efficiency and demonstrating change agility, delivering a low-effort and value-added customer experience across multiple channels and teams.
