Customer Experience Agent

Proforce Pest Control • Boca Raton, FL

433d • $41,600 - $52,000

About The Position

The Customer Retention Specialist at ProForce Pest Control plays a vital role in maintaining and growing the customer base while delivering exceptional customer service. This position involves engaging with customers through various communication channels, resolving issues, and promoting additional services to enhance customer satisfaction. The role is ideal for individuals who thrive in a fast-paced environment and are motivated by helping others.

Requirements

• A passion for delivering outstanding customer service and creating positive customer experiences.
• Strong communication skills, both verbal and written.
• The ability to handle challenging situations with professionalism and empathy.
• A sales-minded attitude with the ability to upsell and cross-sell services.
• Experience in a customer service or contact center environment is preferred.
• Basic computer skills and familiarity with CRM software.

Responsibilities

• Engage with customers through inbound and outbound calls, chat, and email, delivering exceptional service and ensuring customer satisfaction at every touchpoint.
• Assist customers in resolving issues, scheduling services, and providing top-notch support to keep them satisfied.
• Proactively prevent customer cancellations by understanding their needs and offering tailored solutions.
• Identify opportunities to enhance customer experience by upselling additional services or cross-selling complementary ones.
• Manage accounts receivable and conduct collections activities, maintaining positive relationships with customers.
• Drive sales growth by promoting and selling new services to both existing and potential customers.
• Efficiently schedule services and manage customer appointments to optimize service delivery.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed