Join a leading live shopping platform where community, entertainment, and commerce come together. Our fast-growing marketplace features everything from fashion and electronics to collectibles and live plants, and we’re passionate about enabling anyone to turn their passion into a business. Role Overview As a Customer Experience Agent, you’ll be the first point of contact for customers with questions or issues on the platform. You’ll monitor different queues in Zendesk (our CRM), responding to tickets from buyers and sellers with empathy and efficiency. Supported by clear documentation and SOPs, you’ll ensure every customer feels heard and supported. Expect to handle a high volume of tickets, typically 50-80 per day, via email support.