Customer Experience Agent - Remote

TEKsystems

5d•$20 - $20•Remote

About The Position

A growing mobile horse gaming platform is seeking Player Experience Agents to join its team in a fully remote capacity. This is a blended role combining customer support and racing operations, ideal for candidates who are detail-oriented, calm under pressure, and passionate about delivering an exceptional player experience. Note: Candidates must reside locally in the Beaverton, Oregon area for equipment pickup.

Requirements

High school diploma or equivalent
Minimum of 2 years of customer service experience
Strong attention to detail and ability to multitask in a fast-paced environment

Responsibilities

Respond to player inquiries via phone, chat, and email as they come through the queue
Manage multiple interactions simultaneously while delivering high-quality, player-focused service
Clearly explain platform policies, procedures, and regulations in a friendly and professional manner
Research and resolve player issues efficiently using internal tools and resources
Maintain a strong understanding of gambling laws, regulations, and compliance requirements
Strictly follow company processes when verifying player accounts and handling confidential information
Make outbound calls or messages to players as needed for follow-up or resolution
Monitor multiple horse races across varying time zones to ensure accurate recording of:
Start and end times
Race results and finishing order
Build, audit, and validate race cards and betting pool data to ensure accuracy from third-party sources
Identify race-related incidents and take immediate, appropriate action when issues occur
Monitor betting systems to ensure incidents are properly logged and payouts are delayed when required