Customer Experience Agent

Ag Growth International • Naperville, IL

312d • $26 - $30

About The Position

The Customer Experience Agent will interact with customers via phone and email. They will respond to customer requests and questions including, but not limited to technical questions, complex service queries, product offerings, account status, and/or orders and related delivery timelines.

Requirements

• Associate's degree or higher. Bachelor's degree preferred. Education in Supply Chain or Engineering will be an asset.
• 3 years contact center experience in technical support or sales. Work experience in a similar role within farming/automotive/mechanical/construction industries will be an asset.
• Familiarity with CRM platforms
• Previous experience with Salesforce and Amazon Connect will be an asset.
• Experience with or ability to learn ERP systems.

Responsibilities

• Respond to customer requests and questions regarding technical, large, or complex service, products, and accounts.
• Analyze and troubleshoot customer concerns using established procedures.
• Provide timely and accurate entry of customer orders and quotations.
• Use computer to access and/or update customer records, including entering required information into Salesforce.
• Maintain professionalism, diplomacy, sensitivity, and tact to portray the Company in a positive manner.
• Liaison between the Company and the customers for up-to-date pricing, service, and latest product-release launches.
• Provide feedback for continuous improvement to ensure consistent customer experience and satisfaction.

Benefits

• Annual bonus plan
• Paid Time Off
• Medical
• Dental
• Vision
• Life and AD&D
• Short Term Disability
• Long Term Disability
• Voluntary Life
• Employee Assistance Program
• Spending Accounts
• 401k with match
• Employee Stock Purchase Plan with match

What This Job Offers

• Job Type: Full-time
• Industry: Machinery Manufacturing
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees