Customer Experience Advocate

The Lee Company•Franklin, TN

1d•Hybrid

About The Position

Join our team of professional Customer Experience Advocates helping businesses with all of their Residential service needs, such as HVAC, Plumbing and Electrical. Be part of a growing team where we thrive responding to calls, emails, and chats from customers in a professional, and timely manner. We encourage daily interactions across business lines to provide an optimal level of support and communication. Develop and maintain strong professional working relationships with other team members. And have a deep understanding of Lee Company’s culture and mission to create a place where employees can THRIVE is vital to the success of this position.

Requirements

Excellent phone etiquette
Excellent verbal, written, and interpersonal skills
Must practice active listening and problem-solving skills
Driven, tenacious and enthusiastic attitude
Service-minded 'How can I help?' approach
Methodical, organized and with excellent attention to detail
Team Player willing to roll sleeves up and collaborate with the team
Ability to multi-task and work under pressure
High level interpersonal communication skills, both verbal and written
Computer skills (MS Teams, MS Outlook, Internet and Intranet navigation, Web-based platforms)
Legally authorized to work in the United States

Nice To Haves

Dynamics 365 experience
Five9 experience

Responsibilities

Helping businesses with all of their Residential service needs, such as HVAC, Plumbing and Electrical
Responding to calls, emails, and chats from customers in a professional, and timely manner
Encourage daily interactions across business lines to provide an optimal level of support and communication
Develop and maintain strong professional working relationships with other team members
Have a deep understanding of Lee Company’s culture and mission to create a place where employees can THRIVE

Benefits

Comprehensive health, dental, and vision insurance
Free virtual primary care, mental health, and urgent care services for employees and their family members
Earned Wage Access (EWA) – access a portion of your earned pay before payday
401(k) company match
HSA contributions
Company-paid life and long-term disability insurance
Company-supported volunteer opportunities to make a real impact
Free trade training through Lee Company University (LCU)
Paid time off (PTO)
Holidays
Chaplain services for support when you need it
Competitive pay
Top benefits
Commitment to safety