Customer Experience Advocate

The Lee Company • Franklin, TN

1d • Hybrid

About The Position

Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety and excellence since 1944. Summary of Job: Join our team of professional Customer Experience Advocates helping businesses with their Facility service needs, such as HVAC, Plumbing and Electrical. Be part of a growing team where we thrive responding to calls, emails, and chats from customers in a professional, and timely manner. We encourage daily interactions across business lines to provide an optimal level of support and communication. Develop and maintain strong professional working relationships with other team members. And have a deep understanding of Lee Company’s culture and mission to create a place where employees can THRIVE is vital to the success of this position. Flexible schedule offering day and evening hours! Hybrid Work from Home schedules available!

Requirements

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Must practice active listening/ and problem-solving skills
• Driven, tenacious and enthusiastic attitude
• Service-minded 'How can I help?' approach
• Methodical, organized and with excellent attention to detail
• Team Player willing to roll sleeves up and collaborate with the team
• Ability to multi-task and work under pressure
• High level interpersonal communication skills, both verbal and written
• Computer skills (MS Teams, MS Outlook, Internet and Intranet navigation, Web-based platforms.

Nice To Haves

• Dynamics 365 experience a plus but not required.
• Five9 experience not required but desired.

Responsibilities

• responding to calls, emails, and chats from customers in a professional, and timely manner
• daily interactions across business lines to provide an optimal level of support and communication
• Develop and maintain strong professional working relationships with other team members
• deep understanding of Lee Company’s culture and mission to create a place where employees can THRIVE

Benefits

• Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
• Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
• Company-supported volunteer opportunities to make a real impact.
• Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
• Paid time off (PTO), holidays, and Chaplain services for support when you need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed