Customer Experience Advisor

ENGIE • Houston, TX

28d • Hybrid

About The Position

The Operations Retail Advisor specializes in minimizing credit risk exposure and credit losses by executing established collections procedures. This role requires strong business communication skills and judgment to enforce compliance with contractual payment terms by contacting customers directly. The Advisor will manage internal and external customer queries, oversee disconnect and reconnect processes, and contribute to departmental projects and process improvements.

Requirements

• Bachelor's Degree in Accounting or Business
• Commercial collections experience required
• Preferably 3 years of high-volume corporate collections experience
• Minimum 5 years of business experience
• Knowledge of billing and collections procedures
• Must be willing and able to comply with all ENGIE ethics and safety policies

Responsibilities

• Specialize in the collection of debt owed to ENGIE
• Escalate accounts requiring disconnect for non-payment (DNP) to the collection team for prior customer contact
• Demonstrate expertise in market regulations related to billing and collections
• Advise credit department on payment history for customer renewals
• Collaborate with Transaction Management Team for disconnects, drops, reconnects, and move-outs (MVO)
• Develop documentation, including Standard Operating Procedures, for collection activities
• Recommend process improvements to streamline collection activity
• Coordinate with sales, legal, cash application, and other groups to resolve customer disputes

Benefits

• comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs
• 401(k) Retirement Savings Plan with a company match
• supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Number of Employees: 5,001-10,000 employees