Customer Experience Advisor

El Car Wash • Homestead, FL

386d

About The Position

El Car Wash is seeking Customer Experience Advisors to join their team in Homestead, FL. This role focuses on delivering exceptional customer service, assisting customers during their purchase decisions, and ensuring a welcoming environment. Advisors will also be responsible for achieving sales targets and contributing to the overall revenue goals of the car wash.

Requirements

• Strong interpersonal and communication skills, with the ability to engage and build rapport with customers.
• Proven ability to meet or exceed sales goals and drive customer satisfaction.
• Excellent problem-solving skills and the ability to handle customer complaints with professionalism.
• Detail-oriented with a strong commitment to providing exceptional service.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun.
• Basic computer skills and familiarity with point-of-sale systems.

Responsibilities

• Greet customers warmly and provide assistance during their purchase decision and throughout their store experience.
• Address customer inquiries, concerns, and complaints professionally and promptly.
• Provide detailed information on car wash services, memberships, and promotions.
• Educate customers about the benefits of various service options and upsell where appropriate.
• Achieve sales targets and contribute to the overall revenue goals of the car wash.
• Ensure a clean, safe, and welcoming environment for customers.
• Assist with the daily operation of the car wash, including managing transactions and handling card payments.
• Perform routine maintenance checks and ensure equipment is functioning correctly.
• Collaborate with team members to ensure efficient operations and high service standards.
• Build and maintain strong relationships with customers to encourage repeat business.
• Collect and communicate customer feedback to pinpoint areas for improvement and enhance service quality.
• Follow up with customers as needed to resolve issues or address concerns.
• Work collaboratively with team members to ensure high service standards and efficient operations.
• Contribute to a positive team environment and support colleagues in achieving common goals.

Benefits

• Full Comprehensive Benefits
• 401K Retirement Savings Plan with a 4% Match
• On-the-Job Training and Career Growth
• Pet Insurance
• Work-Life Balance
• Mental Health Days
• Paid Time Off
• Paternity Leave
• Tuition Reimbursement
• Neurodivergent Hiring Program
• FREE Car Washes!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed