Customer Experience Administrator

Rentokil Initial • Dayton, OH

202d

About The Position

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Customer Administrators support the market field operations by performing general administrative day-to-day and ad hoc tasks. They also work with various cross-functional teams as necessary, to resolve customer issues. Support functions may include but are not limited to customer follow-up requests, data entry, collections, national account support, and problem solving.

Requirements

• High School Diploma or GED required
• 2 years of administrative experience
• Ability to communicate effectively at all levels within an organization
• Analytical skills and attention to detail
• Strong analytical and problem-solving abilities with a strong understanding of key metrics and trends.
• Strong organizational skills and ability to multitask
• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
• Able to demonstrate strong levels of drive, work ethic, and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details.
• Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.
• Must pass pre-employment background screen

Responsibilities

• Provides excellent service to Field Pest Operations by completing ad hoc requests submitted via email or phone call from field colleagues within the service level agreements.
• Executes critical day-to-day tasks including work order completion, reviewing incomplete Work Orders from the previous day, reconciliation and invoice generation.
• Manages and provides support for the Regional and National Account Customer Portal.
• Supports operations scheduling needs with a focus on scheduling crew work, organizing and scheduling subcontractors, fumigation, and other specialty line of business needs.
• Processes specialist payroll and commissions including entering approved time off requests into PestPac, adjusting time as directed by leadership, auditing for time and/or production abnormalities and submitting time to payroll.
• Compiles month-end reporting such as the Portfolio, A/R Billing, and Cash and Service Completion Reporting.
• Processes customer payments, updates credit card information, and submits deposits to the corporate office.
• Supports regional leadership with complaints and disputes through gathering customer account information and history.
• Works cross-functionally with Retention Specialists to process cancellations and adjustment of services.
• Works on miscellaneous projects as assigned.

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED