Customer Experience Account Manager - Req# 3748

Denali Water Solutions LLC•Dallas, TX

About The Position

The Account Manager is responsible for cultivating strong, long-term relationships with clients by serving as a trusted advisor and main point of contact. This role connects with key stakeholders to deliver cross-functional solutions tailored to client needs. The Account Manager is instrumental in maintaining client satisfaction through proactive communication, effective problem resolution, and strategic account development.

Requirements

2–4 years of proven experience in account management or related roles
Demonstrated ability to communicate, present, and influence effectively at all levels
Skilled at delivering client-focused solutions tailored to unique business needs
Exceptional organizational skills with the ability to manage multiple projects and deadlines
Strong negotiation, listening, and interpersonal communication skills
Proficiency in CRM systems and industry best practices
Customer-oriented mindset with adaptability to diverse communication styles
Self-starter who thrives in a fast-paced, results-driven environment
High level of integrity, reliability, and professionalism
Critical thinker with strong problem-solving abilities
Advanced working knowledge of Microsoft Excel
Quick to learn new systems and digital tools

Responsibilities

Serve as the primary point of contact for assigned clients, fostering strong and lasting relationships
Maintain up-to-date and accurate customer data and interactions in the CRM system
Effectively resolve client concerns by identifying issues, determining root causes, proposing and implementing solutions, and ensuring full resolution and follow-up
Act as a trusted advisor to key accounts, building relationships with customer stakeholders and executive sponsors
Ensure timely and successful delivery of services and solutions in alignment with client goals and expectations
Monitor, forecast, and report on key account metrics
Provide accurate and complete information using appropriate tools, systems, and resources
Support ongoing client engagement to ensure high levels of satisfaction and retention
Analyze customer usage patterns to identify opportunities for increased value and support
Collaborate with the Sales team to onboard new clients and expand existing accounts
Serve as a liaison between clients and internal teams to ensure seamless communication and execution

Benefits

Comprehensive Medical: Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose what best suit your health needs.
Dental & Vision: Keep your smile bright and your vision clear with full coverage for you and your family.
Generous 401(k) Match: We’re here for your long-term future – we offer a generous 401(k) match of up to 4%, helping you build the foundation for tomorrow.
Company-Paid Disability & Life Insurance: We’ve got you covered with company-paid Long-Term and Short-Term Disability, as well as AD&D and Life Insurance, giving you peace of mind knowing you’re protected.
Voluntary Life for Employees & Family: Customize additional coverage for you and your loved ones with our voluntary life insurance options.
Health Savings Plan: Save on medical expenses with a Health Savings Plan designed for your needs.
Paid Time Off (PTO) & Sick Time: We value your well-being. Take time for yourself, your family, and personal matters with generous PTO and Sick Time, including family leave.
9 Paid Holidays: Enjoy a well-rounded work-life balance with 9 paid holidays throughout the year.
Paid Weekly: We believe in rewarding hard work consistently, which is why we offer weekly pay so you can stay on top of your financial goals.
Professional Development: Ascend in your career with free access to thousands of courses that allow you to grow and develop professionally.
Employee Assistance Program: Life can be challenging at times, and we’re here to support you with our confidential Employee Assistance Program that offers counseling and resources for a variety of personal and professional needs.
Wellness Program: At Denali, we believe that well-being goes beyond health coverage. Our Wellness Program offers resources to keep you mentally, physically, and emotionally balanced as you climb higher in both life and career.