Customer Exp Associate, QQ

KONE • Moline, IL

1d • $52,100 - $68,355

About The Position

Are you ready to make your next career move to join our team as our Customer Exp Associate, QQ for KONE Americas in KONE Moline, IL? Do you enjoy creating and maintaining data to ensure accurate transfer of data to SAP? Does managing a shared Mailbox to assign incoming Tender/Order requests in a timely manner motivate you? Do you thrive in areas where you assist with various reports and tasks as needed? Are you skillful with technological tools such as Salesforce, MS Excel, and MC Access? Do you demonstrate a passion for interacting with customers in a courteous and professional manner while still reaching productivity targets? Are you committed to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! Location of position: Moline, IL. As our Customer Exp Associate, QQ, you will be part of the KONE Quick Quotes, designed to assist our Sales, Supervisors, & technicians with delivering Tenders to their Customers and is a major contributor for KONE sales revenue. You will bring 2+ years of related experience and/or training in the field of customer service and date entry to KONE. Salesforce experience preferred. You will use the knowledge gained through your associates degree, or minimum of 2 years related experience. At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers Did you know KONE moves over one billion people every day? In 2024, we had annual net sales of EUR 11.1 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Requirements

• 2+ years of related experience and/or training in the field of customer service and date entry to KONE
• Proficient skills in spelling, communications, and data entry.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Nice To Haves

• Salesforce experience preferred.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits
• KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree