Customer Excellence Specialist

Nutraceutical Corporation • Ogden, UT

38d

About The Position

Better Being is looking for a candidate who provides courteous customer support by handling product questions, resolving complaints, and processing exchanges. This role researches product information, documents adverse events, and follows established procedures to ensure accurate, professional service.

Requirements

• High School Diploma required with one to two years' experience in customer service.
• Interest in and enthusiasm for the natural products market including supplements, cosmetics and healthy foods.
• Ability to read, analyze, and interpret articles, research and studies about natural products, health and government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer skills, including Window's '98 or above.
• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear and occasionally stand or walk.
• The employee may exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
• Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, color vision, and field of vision.

Responsibilities

• Courteously handle retailer and consumer questions by telephone and through written correspondence.
• When needed, screen incoming calls and redirect the party to the correct department.
• Enter product quality complaints in the Product Complaint Database and follow-up with customers to resolve concerns.
• Initiate exchanges and credits while following correct written procedures.
• Follow escalation procedures where necessary with the Education Helpline Manager and Executive Management.
• Resolve difficult caller issues with empathy and patience in a pleasant and professional manner.
• Research relevant databases and research materials to correctly answer product questions regarding ingredients and labels.
• Follow written procedures regarding reporting of adverse events, including entering adverse events into Adverse Events Database.
• Review and stay up to date on the latest publications, studies, and articles on ingredients and products.
• Participate in group projects to contribute to overall education and training of all team members.
• Prepare and summarize research for other team members in a way that is understandable to customers.
• Support of and involvement in company, department, and/or safety policies, procedures, programs and activities.
• Maintain a clean and orderly work area.
• Other duties as assigned.

Benefits

• Access to our Employee Health Clinic for your medical needs.
• Comprehensive Medical, Dental, and Vision Insurance coverage.
• Participation in our Family First Program, emphasizing work-life balance.
• 401(K) plan with generous employer match to help you plan for the future.
• Educational Reimbursement opportunities to support your continued learning and development.
• Wellness Incentives to promote a healthy lifestyle.
• Substantial product discounts, because we value our team members as customers too.
• Generous Paid Time Off and Paid Holidays, ensuring you have time to rest and recharge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED