Customer Excellence Specialist

Merck•Lenexa, KS

33d•$22 - $35

About The Position

Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: This Commercial Service Representative position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class customer support. This individual will be responsible for ensuring each transaction is processed within MilliporeSigma guidelines, values and customer specifications. As a Commercial Service Representative this individual will be required to learn and master a number of different skill sets. You will respond to customer inquiries and resolve issues quickly. Enter internal and external customer orders and quotations received via various sales channels. There will be occasions where you will solve situations related to orders, shipments or other customer related matters. The Commercial Service Rep will need to research and maintain customer account information within the appropriate system. They will also investigate, process and record lost or damaged orders, non-product complaints, credit and/or rebill requests. Who You Are

Requirements

High School Diploma or GED
1+ years of working experience in customer service in any industry
Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
Excellent listening and telephone communication skills.
Highly motivated and organized, with attention to prioritizing incoming tasks.
Prior experience working with customers over the phone

Nice To Haves

Associates degree or higher education is preferred.
Knowledge of Oracle system, Excel, Salesforce, SAP and PC applications a plus.
Strong knowledge around Millipore's organizational structure, business practices and customer base.
Act as a role model of MilliporeSigma’s values and best-in-class business practices.
Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.

Responsibilities

Respond to customer inquiries and resolve issues quickly.
Enter internal and external customer orders and quotations received via various sales channels.
Solve situations related to orders, shipments or other customer related matters.
Research and maintain customer account information within the appropriate system.
Investigate, process and record lost or damaged orders, non-product complaints, credit and/or rebill requests.