Customer Excellence Manager

Club Caddie

5d

About The Position

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. The Customer Excellence Specialist is responsible for turning around struggling or unhappy customers to ensure their long-term satisfaction with our products and services.

Requirements

• A proven passion for delighting customers and going above and beyond for them
• Previous user of Club Caddie or Golf Operations experience
• Knowledge of the Jonas product
• Strong experience in accounting-based applications preferably in Club Industry, Service and/or related industries
• Proven ability to meet deadlines
• Proven ability to problem solve and teach others
• Excellent organizational, time management skills
• Excellent command of the English language (spoken and written)

Responsibilities

• Collaborating with other departments (sales, support, account management, development and professional services) to identify struggling customers, put together a plan for resolving their issues and follow up to ensure their satisfaction
• Coaching, developing and managing other customer excellence specialists and/or coordinators
• Recommending and providing additional services including system audits and training
• Assisting the Collections department with customer calls when they identify payment issues
• Managing the distribution and follow up for customer survey results including support surveys, professional service surveys, system audit surveys, annual overall surveys
• Working with other teams to optimize the customer experience strategy demonstrating a customer focused mindset at all times

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed