Customer Excellence Engineer - Java, C#, AI, Azure, Dynatrace - Sr. Associate

State Street•Burlington, MA

47d•$52,000 - $91,000

About The Position

We are seeking a Full Stack Engineer to join our Excellence Engineering team. This role is ideal for someone who is passionate about leveraging technologies to solve complex problems and thrive in a dynamic, fast-paced environment. You are expected to use APM tools for observability and build AI-driven centralized knowledge systems. You will be responsible for triaging and troubleshooting customer technical issues, setting up and maintaining observability platforms like Dynatrace, and contributing to the development of an intelligent knowledge base using AI technologies. This role also requires developing technical solutions to support internal and customer-facing needs.

Requirements

knowledge of JAVA, C#, Microservices, Kubernetes, Kafka, API Gateway etc.
Knowledge of Microsoft Azure
2 to 4 years of progressively responsible professional software engineering experience preferably in a financial services product delivery setting
Able to work on medium-to-large projects with no supervision and on more complex tasks with minimal oversight
Excellent written and verbal communication skills
Able to work well with peers in a collaborative team environment
A minimum of 2 years working with an Agile development methodology strongly desired
B.S. degree (or foreign education equivalent) in Computer Science, Engineering, Mathematics, and Physics or other technical course of study required.

Responsibilities

Customer Support & Issue Triage Serve as the first point of contact for technical issues reported by customers/internal teams.
Triage, analyze, and resolve issues across the full technology stack.
Collaborate with engineering and product teams to ensure timely resolution.
Observability & Monitoring Set up and manage observability tools, with a focus on Dynatrace.
Create and maintain dashboards, alerts, and logs for proactive monitoring.
Continuously refine observability practices to improve system reliability.
AI Knowledge Base Development Design and implement a smart knowledge base using AI/ML technologies.
Integrate support data, documentation, and logs to enhance self-service capabilities.
Work with AI teams to train and deploy models for intelligent search and recommendations.
Technical Solution Development Build and deploy small-scale tools and utilities to automate workflows or solve specific technical problems.
Full Stack Engineering Contribute to the development of applications.
Write clean, efficient, and testable code.
Participate in design reviews, sprint planning, and agile ceremonies.

Benefits

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume