Customer Excellence Analyst

Gellert Global Group•Elizabeth, NJ

1d•$60,000 - $75,000

About The Position

The Customer Excellence Analyst plays a key role in supporting the Retail Pre-Sale Customer Excellence functions. This position serves as the strategic lead for customer bids, supports product costing processes, and manages key customer-facing operations across retail markets. The role is highly cross-functional, working closely with Sales, Finance, Supply Chain, and Marketing to ensure seamless customer execution and best-in-class service.

Requirements

Strong analytical and problem-solving skills
Effective communication and cross-functional collaboration
High attention to detail and ability to manage multiple deadlines
Proficiency in Excel and data-driven reporting
Customer-centric mindset with a focus on service excellence
Ability to work autonomously and drive processes to completion

Responsibilities

Strategic Lead on Bids Owns, organizes, and delivers the end-to-end bids process for assigned retail customers
Partners with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare complete, competitive bid submissions.
Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule.
Tracks bid outcomes and provides insights for continuous improvement.
Supports costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives.
Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios.
Reviews product cost models for accuracy and completeness prior to internal alignment.
Assists in monitoring cost changes and communicates updates to key stakeholders.
Acts as primary Customer Excellence representative in F2F business.
Oversees F2F customer item setup, maintenance, and updates within internal systems.
Coordinates new product introductions, transitions, and discontinuations.
Supports daily business needs including order flow, issue resolution, deductions research, and service-level monitoring.
Builds strong customer relationships and ensures high service quality and responsiveness.
Prepares all necessary documentation to ensure the customer can successfully clear cargo at the foreign port.

Benefits

Medical, dental and vision insurance
Company-paid life, accident and long-term disability insurance
flexible spending accounts
Competitive pay
annual bonus opportunity
matching 401(k) with immediate vesting upon enrollment
generous employee referral program
Online training courses, virtual and classroom development experiences, education assistance program
Paid-time off
parental leave
flexible work schedules (subject to your location and role)
Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives
Company-sponsored celebrations, and team-building events