Customer Escalation Specialist
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About The Position
Progistics Distribution is seeking a Customer Escalation Specialist who will play a crucial role in ensuring customer satisfaction through advanced problem-solving techniques. The ideal candidate will be empathetic and skilled in de-escalating customer issues, instilling confidence in our customers and consignees. This position requires excellent communication skills, teamwork, and the ability to think creatively to resolve complex issues. The Escalation Specialist will be responsible for managing escalated customer inquiries, ensuring timely and effective communication with customers, consignees, and partners. In this role, you will be tasked with answering emails related to escalated issues, resolving orders that have been flagged, and maintaining regular communication with all parties involved. You will also assist in rescheduling requests, ensuring that solutions are acceptable to all stakeholders. Building and nurturing relationships with customers, partners, and internal teams is essential. The position requires flexibility and a willingness to learn, as well as the ability to identify opportunities for process improvements. The Escalation Specialist will also be involved in special projects and reports, contributing to the overall culture of the organization and supporting the FragilePak way. This role is designed for individuals who thrive in a fast-paced environment and can manage multiple tasks while keeping the customer at the forefront of their efforts.
