Customer Engineering Manager III, Google Cloud

Google•New York, NY

12h

About The Position

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As an Outcome Customer Engineering (OCE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You are responsible for accelerating value and moving customers from agreement to consumption as quickly as possible. Your team will drive this velocity by managing the delivery process, leveraging skills in sales, market knowledge, direct technical engagement, and project management. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
Experience in technical program management (e.g., cloud migrations, technical implementations, transformation programs).
Experience with leadership (e.g., people management, team lead, mentorship, coaching).
Experience in production-ready deployments to customer requirements, and deriving business forecasts from ramp projections.

Nice To Haves

Experience with software lifecycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
Experience managing a team through pre and post sales processes and delivery, operations and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking strategic questions, leading conversations that drive accelerated value realization and business opportunity).

Responsibilities

Lead a team of Outcome Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
Balance technical leadership with operational excellence, support team’s progress and success against delivery plans to drive the initial and ongoing ramp of workloads.
Develop customer executive relationships and act as a strategic partner on cloud, transformation implementation, expansion opportunities, and escalations.
Work cross-functionally across Google, partners, and your team to resolve technical roadblocks including capacity needs and constraints and product problems affecting customer satisfaction.
Contribute to business forecasting.