Customer Engineering Manager, Data Analytics, HCLS, Google Cloud
About The Position
As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical excellence and understand the mechanics of architecture, delivery, and consumption within your specialized domain and Google Cloud’s products and solutions.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Requirements
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Leadership experience (e.g., people management, team lead, mentorship, coaching).
- Experience with data analytics technologies or concepts.
- Experience driving the adoption of specialized workloads with executive or technical domain experts.
- Experience with technical conversations, demos, prototyping, or workshops with customers.
Nice To Haves
- Experience as a thought leader in data analytics and adjacent practice areas, specialized in technical sales and strategizing around holistic customer and industry solutions.
- Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, and Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
- Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
- Experience tailoring and delivering compelling messages by audience, asking questions, and leading conversations that accelerate value realization and business opportunity.
Responsibilities
- Lead a team of Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformations for customers and accelerate value realization.
- Foster customer partnership and provide thought leadership related to cloud, transformation, and specialized technical solutions to drive technical wins.
- Partner with Sales to define technical Go-To-Market (GTM) strategies and delivery plans, focusing on advanced workload adoption and repeatable solution development.
- Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve technical wins and migration strategy, working directly with customers, partners, and prospects.
- Oversee domain-specific prototyping and Proofs-of-Concept (POCs).
- Work cross-functionally across Google, partners, and your team to resolve technical roadblocks, and provide critical feedback loops to Product and Engineering based on field experience.
Benefits
- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
