Customer Engineering (CE) Lead – Server Processor Platforms

Qualcomm • Santa Clara, CA

88d • $172,000 - $258,000

About The Position

Join a high-impact Customer Engineering team enabling next-generation server processor platforms for one of the world’s leading semiconductor innovators. As a Customer Engineering Lead, you will serve as a technical interface between strategic customers—including hyperscalers, OEMs, and ODMs—and internal product teams, helping to launch and sustain industry-leading server SoCs. This role is ideal for a seasoned technical expert and communicator who thrives in a fast-paced, cross-functional environment. You will drive customer adoption from concept to commercialization and mass production, representing the voice of the customer internally while delivering best-in-class technical support externally. You will be the founding member of a to-be-hired server CE team and will help shape the team’s future structure and priorities. While this role will initially be hands-on, it will evolve into a technical leadership position as the team grows. In this role, you’ll work closely with internal design, systems, and validation teams, and with external partners across thermal, power, SI/PI, and firmware disciplines. You'll also become deeply familiar with reference platforms and platform implementation guides to ensure customer system designs meet the highest performance and reliability standards.

Requirements

• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 6+ years of Hardware Applications Engineering or Hardware Design experience or related work experience
• OR Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 5+ years of Hardware Applications Engineering or Hardware Design experience or related work experience
• OR PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience

Nice To Haves

• 10+ years of experience in server platform design, bring-up, or customer-facing technical roles
• Prior experience supporting hyperscalers, OEMs, or ODMs in server hardware deployment
• Deep understanding of high-speed board design principles including: DDR5, PCIe Gen6/Gen7, CXL, SerDes, and Ethernet
• PDN design, SI/PI simulation and debug, EMI/EMC mitigation
• Experience with system bring-up and debug tools: oscilloscopes, logic analyzers, BERTs, etc.
• Familiarity with system firmware (UEFI, BMC, BIOS) interactions during hardware validation
• Exposure to server platform compliance and interoperability standards (e.g., OCP, JEDEC, PCI-SIG)
• Programming or scripting experience (e.g., Python, shell) to aid automation or debug
• Excellent communication, organizational, and leadership skills
• Demonstrated ability to influence internal teams and manage customer engagements with high autonomy

Responsibilities

• Lead hardware support for strategic customers adopting server processor SoCs, including hyperscalers, OEMs, and ODMs
• Act as the primary technical interface for customer hardware teams during design, bring-up, validation, and deployment phases
• Perform detailed reviews of customer schematics, PCB layouts, thermal designs, power delivery networks, and signal integrity plans
• Support SoC interface validation and debug across DDR, PCIe Gen6/Gen7, CXL, Ethernet, and other high-speed interfaces
• Collaborate closely with internal engineering, software, validation, and product teams to address technical challenges and customer feedback
• Identify gaps in customer and internal design expectations and propose practical solutions or mitigations
• Familiarize with the reference platforms and platform implementation guides developed by internal teams to effectively support customer development
• Deliver high-quality technical documentation, training, and onboarding material for customer enablement
• Drive continuous improvement of support processes and infrastructure to scale across customer engagements
• Help shape the future of the server CE team and serve as a technical leader as the team grows

Benefits

• Competitive annual discretionary bonus program
• Opportunity for annual RSU grants
• Highly competitive benefits package designed to support your success at work, at home, and at play

What This Job Offers

• Number of Employees: 5,001-10,000 employees