Customer Engineer

NCR-posted 8 months ago
Full-time • Entry Level
King of Prussia, PA
Computer and Electronic Product Manufacturing
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As a Field Service Technician at NCR VOYIX, you will be part of our services support team, contributing to our world-class customer satisfaction. You will act as a first-line response to customers on-site in your assigned territory, focusing on finding the right solutions for their needs. Your role involves addressing questions and resolving various problems on-site, organizing and triaging customer issues, and identifying potential problems before they arise. You will receive formal training through NCR to equip you with the necessary skills to provide exceptional service. Your responsibilities will include maintaining communication with customers, ensuring their satisfaction through your technical expertise, and serving as an ambassador for the NCR brand.

  • Responding to customer installation, maintenance, and service calls promptly and effectively.
  • Servicing Kitchen Production Systems, including POS, receipt printers, customer payment terminals, and back-office peripherals.
  • Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
  • Utilizing technical skills on products like peripherals, large system printers, enterprise-level servers, communications equipment, and networks.
  • Performing maintenance repair and system overhauls, including modular swaps and unit replacements.
  • Managing network faults, traffic, configuration, security, and remote system access.
  • Logging all customer calls and activity and tracking all expenses incurred in the delivery of services.
  • General knowledge of POS and familiarity with network/system management.
  • Familiarity with large servers, mainframe computers, and imaging software.
  • Basic PC skills, basic electronic skills, and familiarity with specific hardware and operating systems.
  • One to three years of related experience in a technical setting is preferred.
  • Working knowledge of Microsoft Office Suite and Windows.
  • High School Diploma or GED (associate degree or higher preferred).
  • Must be authorized to work in the U.S.
  • Must be at least 21 years of age.
  • Must have a valid driver's license and driving record that satisfies NCR fleet requirements.
  • Experience in a technical support role.
  • Familiarity with customer service best practices.
  • Ability to work independently and manage time effectively.
  • Three weeks of job-related training provided.
  • Opportunities for career growth within a leading technology company.
  • Commitment to diversity and equal employment opportunity.
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