Customer Engineer-Winston-Salem, NC
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About The Position
This Customer Engineer position is responsible for the installation, maintenance, and replacement of the Point of Sale (POS) system and other technological equipment on-site at our client's locations while representing NCR Voyix in a manner that reflects positively on the image, core values, and reputation of the company. This position includes up to 100% travel as you will drive in a company vehicle or fly to each site to complete your objective and may be required to perform work overnight while the business is closed. The Customer Engineer is responsible for NCR Voyix assets that will be used in the delivery of customer services (e.g. tools, software, documentation, and intellectual property). Maintaining parts inventory records and appropriate parts levels. Accurate and prompt reporting of calls and activity is required, as well as other reporting as needed. This includes tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation. Testing, running, and terminating network keystone jacks, patch panels, and cables. Installation of Complex Point of Sale Hardware and software solutions as a solo technician, lead technician or assist technician. This position requires the ability to Travel and to work on rotating shifts, including overnight installations. Safely use an OSHA-approved ladder up to 12 feet to install equipment. Operate and work from a platform lift. Sit in an automobile, train, or plane for extended periods.
